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All Gown House made products carry One-Year Standard Guarantee. Gown House guarantees its products against defects in materials and workmanship. To register your guarantee please complete and return the reply portion of the card attached with the product, within 4 weeks of purchase.

If u believe that your purchased product is defective and comes under guarantee, you should return it to your retailer or directly to Gown House, together with your portion of the guarantee card and receipt in original.

If after inspection your product is found to be defective in material or workmanship it will be replaced or repaired at our discretion, free of charge. In other circumstances, Gown House or your local distributor will quote a repair or replacement cost and make a charge for returning the product.

The Standard Guarantee:

The standard guarantee applies for one year from the date of purchase of the product.

What comes under guarantee?

* This warranty does not cover accidental damage, misuse, improper care or alteration and excludes claims for incidental or consequential loss.

* Products being sold as an additional product line item and not manufactured by Gown House may not come under this guarantee.

* Plastic fittings, zippers and runners are not covered under warranty.

* Products such as electronic equipment (until/unless duly stamped and signed with warranty certificate), items on open house sale and any other items of imported nature don't come under this guarantee.

* Guarantee voids outside Pakistan .

* Claim shall only be entertained upon the presentation of sales receipt in original.

Over and above our guarantee terms, Gown House is truly committed to your satisfaction with its products and service. If at any time you are not satisfied please contact your nearest dealer or directly to Gown House.

For more details please email us at info@gownhouse.com or call us at +92 - 323 – 596 6044

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